Frequently Asked Questions

Orders are prepared as quickly as possible on business days. The available shipping methods and estimated delivery window for your address are displayed at checkout.

Yes. Abelissa offers free standard shipping on orders that meet the current promotion shown on the website. Any regional exclusions are displayed at checkout.

Orders are dispatched from the fulfillment location assigned to your destination. Tracking details are sent once the order leaves the warehouse.

Express delivery may be available depending on your location. All available shipping options and prices appear during checkout.

Yes. A shipping confirmation with a tracking link is emailed as soon as your order has been dispatched.

Available destinations are determined by the country selector and checkout. Enter your delivery address to see current availability and estimated delivery times.

Contact us immediately after ordering. If fulfillment has not started, we will do our best to update or cancel the order. Once an order has shipped, it can no longer be changed.

First check the tracking link in your shipping confirmation. If the parcel appears delayed, has stopped moving, or is marked delivered but cannot be found, contact us with your order number.

Send us your order number and a clear photo of the item you received. Our support team will review it and arrange the appropriate solution.

Returns are accepted according to Abelissa’s current refund policy. The item must meet the eligibility requirements stated in that policy.

Contact our support team with your order number, the item you wish to return, and the reason for the request. We will provide the next steps.

Return-shipping responsibility and any applicable return-label fee are specified in the current refund policy and return instructions provided by our team.

Exchanges depend on current stock availability. Contact us before returning the item so we can confirm the best available option.

Manufacturing issues are reviewed individually by our support team. Contact us with your order number, a description of the issue, and clear photos of the product.

Normal wear, accidental damage, misuse, improper cleaning, and unauthorized alterations are generally not considered manufacturing defects.

Use the contact form with your order number, a short explanation, and photos showing the issue. Our team will review the request and respond with the next steps.

Wipe the exterior and lining with a soft damp cloth, then allow the bag to air dry fully. Do not machine wash, tumble dry, bleach, or soak the bag.

Yes. The exterior combines vegan leather with water-resistant canvas, while the interior uses a water-resistant twill polyester lining. The bag is water-resistant, not fully waterproof.

The Traveller uses a vegan-leather exterior combined with water-resistant fabric and a polyester lining.

The secure payment methods available for your country are displayed at checkout. These may include major cards and accelerated payment services supported by Shopify.

Discount combinations depend on the rules of the active promotion. Checkout will automatically confirm whether the selected codes can be used together.

When Abelissa gift cards are available, they appear in the store and are delivered digitally to the email address entered during purchase.

Yes. The Traveller is designed to fit inside handbags, carry-ons, and travel luggage. Liquids must still comply with the rules of the airport and airline you are travelling with.

Unzip the bag and fold it open along the structured horizontal bars. Products remain upright and visible, turning the bag into a compact portable vanity. Zip it closed when you are ready to leave.

The Small Traveller includes eight small wall pockets, one wide wall pocket, two mesh pouches, four elastic loops, and one adjustable divider.

The Small Traveller measures 6.25 inches wide, 5.75 inches tall, and 3 inches deep, with a weight of approximately 5.3 ounces.

It is designed for edited everyday essentials: lipstick, brushes up to seven inches long, small palettes, compacts, travel-size bottles, hair ties, and other compact beauty products.

Choose Small for daily organization and on-the-go touch-ups, Medium for overnight stays and shorter trips, and Large when you need maximum capacity for longer travel.