Shipping Policy

We require an average of 2–5 working days to fulfil your order and transport it to the carrier’s sorting facility. Some items may take longer, especially around major holidays, when processing may take up to 10 days, or when an order includes popular items affected by stock-availability issues.

Once your order has begun processing through our shipping department, we are unable to make changes, including address changes. We will ship only to the address provided at checkout.

We ship only on business days and do not ship on Saturdays, Sundays, or public holidays. Once your order has shipped, you will receive a shipping-confirmation email.

For orders containing multiple items, products may be shipped separately and received on different dates because manufacturing and fulfilment partners may operate from different locations.

All orders are processed with tracking numbers. You will receive an email containing your tracking number when your order is dispatched to the carrier’s sorting facility.

For some shipping companies, tracking information may take several days to update in the carrier’s system. If your order was placed more than five business days ago and your tracking number still shows no information, please contact us through the Contact page.

Shipping time varies by country or region. Specific delivery dates are not provided or guaranteed. The following estimates are provided for reference:

The estimates above refer to business or working days and do not include the additional 2–5 business-day processing period.

While we do everything reasonably possible to ensure that orders are delivered on time, Abelissa cannot be held responsible for conditions beyond our control. These may include postal or customs clearance procedures, public holidays, severe weather, labour disputes, protests, transportation interruptions, and other events that can cause delays beyond the original delivery estimates.

International shipments may be subject to import taxes, duties, and customs-clearance fees that are charged once a shipment reaches the recipient’s country. These charges are the sole responsibility of the recipient.

Abelissa has no control over these charges and cannot predict their amount. If a shipment is refused and returned, the recipient will be responsible for any import taxes, customs fees, and return-shipping costs incurred.

Customs policies vary widely by country. For information specific to your destination, we recommend contacting your local customs authority.

Abelissa is not responsible for packages that are lost, stolen, or damaged after they have been transferred to the shipping carrier. If the tracking information states that a package was delivered to your address but you have not received it, please report the issue and file a claim directly with the relevant shipping carrier.

When reviewing damage or return requests, we use the timestamp information shown in the tracking record and the carrier’s delivery confirmation. We may be unable to honour a claim if the issue is not reported promptly.

It is the buyer’s responsibility to ensure that the shipping address entered at checkout is complete and correct before submitting an order.

We begin processing orders as quickly as possible and therefore cannot guarantee that changes can be made after an order has been placed. If the order has already been processed by our shipping department, we cannot retrieve it to make an address change.

We welcome your feedback, questions, and concerns. Please contact us through the Contact page to let us know how we are doing. We take customer feedback seriously and continually work to improve the Abelissa experience.