Refund Policy

Abelissa accepts eligible items purchased through our website for return or exchange within 30 days of the purchase date, subject to the following conditions:

• There are no visible signs of damage or use.
• All original packaging is intact.
• The item is returned with all original components and accessories.

Any sign of damage, use, alteration, or missing packaging may compromise the Abelissa return guarantee.

Items cannot be returned or exchanged more than 30 days after the purchase date. Certain categories of goods are exempt from return. We do not accept intimate or sanitary goods, hazardous materials, flammable liquids, or flammable gases.

To complete a return, we may require a receipt or other proof of purchase, such as your order-confirmation email and order number.

For all return or exchange requests, contact us through the Contact page. Include your order number and the reason for the return or exchange in the message. We will review your request according to the terms stated on this page.

You are responsible for paying the shipping costs associated with returning your item unless Abelissa confirms otherwise in writing. Original shipping charges are non-refundable unless required by applicable law.

When returning an item valued above $75, we recommend using a trackable shipping service or purchasing shipping insurance. Abelissa cannot guarantee receipt of a returned item that is sent without tracking.

Once your return is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.

If approved, the refund will be processed and credited automatically to the original payment method. The time required for the credit to appear depends on your bank, card issuer, or payment provider.

Financial institutions often require additional processing time before a refund is posted. A delay of two to three business days after the refund has been issued is normal.

If you have not received your refund after this period, first check with your bank, card issuer, or payment provider. If the refund is still missing, contact us again and allow us the opportunity to investigate.

Follow the return instructions above for items purchased online. If the item was marked as a gift when purchased and was shipped directly to you, you may receive store credit for the approved value of the return.

Once the returned item is received and approved, any applicable digital gift certificate or store credit will be sent by email.

If you receive a damaged or defective item, contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging.

If the damage is not reported within this 48-hour period, we may be unable to honour the claim. When reviewing damage and return requests, we may use timestamp information from the tracking link and the carrier’s delivery confirmation.

We welcome your feedback, questions, and concerns. Please contact us through the Contact page to let us know how we are doing. We take customer feedback seriously and continually work to improve the Abelissa experience.